Hospital Report Card – Complaint Process

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Brattleboro Memorial Hospital’s Commitment to Excellence: Resolution Process

Brattleboro Memorial Hospital recognizes patient complaints as an important aspect of a Quality/Patient Safety Program. The goal of an effective resolution process is to address the complaints in a timely manner, seek solutions to the problems and implement actions to improve the care and services delivered to patients. To this effort Brattleboro Memorial Hospital maintains a system to track, trend and respond to patient comments, complaints and grievances to support the hospital mission of quality health services, maintain patient rights and to reduce the risk of loss.

Brattleboro Memorial Hospital is committed to providing an exceptional experience for our patients and their families. In order to achieve that, we need to know what we are doing well and where we need to improve. If you would like to share your story with us, please contact:

Director of Patient Experience
17 Belmont Avenue
Brattleboro, Vermont
802-257-8315

Both compliments and complaints will be reviewed by the Director of Patient Experience and feedback given to staff. If you have a complaint that cannot be resolved by the Director of Patient Experience, it may be considered a grievance. The Director of Patient Experience will facilitate the investigation and follow up on grievances and keep you informed throughout the process. If you feel you need to speak to someone outside of the hospital regarding your concerns, you may contact the following external agencies:

Vermont Department of Health
Board of Medical Practice
P.O. Box 70
Burlington, Vermont 05402
Telephone: 1-800-745-7371

Department of Disabilities, Aging, And Independent Living
103 South Main Street
Waterbury, Vermont 05671
Telephone: 1-800-564-1612

Department of Health and Human Services
200 Independence Ave. S. W.
Washington, DC 20201

Livanta
9090 Junction Drive, Suite 10
Annapolis Junction, MD 20701