Compliments and Complaints

Your feedback is important to us!

Brattleboro Memorial Hospital is committed to providing an exceptional experience for our patients and their families. In order to achieve that, we need to know what we are doing well and where we need to improve. If you would like to share your story with us, please contact:

Director of Patient Experience
17 Belmont Avenue
Brattleboro, Vermont
(802)257-8315

Both compliments and complaints will be reviewed by the Director of Patient Experience and feedback given to staff. If you have a complaint that cannot be resolved by the Director of Patient Experience, it may be considered a grievance. The Director of Patient Experience will facilitate the investigation and follow up on grievances and keep you informed throughout the process. If you feel you need to speak to someone outside of the hospital regarding your concerns, you may contact the following external agencies:

Vermont Department of Health
Board of Medical Practice
P.O. Box 70
Burlington, Vermont 05402
Telephone: 1-800-745-7371

Department of Disabilities, Aging, And Independent Living
103 South Main Street
Waterbury, Vermont 05671
Telephone: 1-800-564-1612

Department of Health and Human Services
200 Independence Ave. S. W.
Washington, DC 20201

Livanta
9090 Junction Drive
Suite 10
Annapolis Junction, MD 20701