Compliments and Complaints

Your feedback is important to us!

Every staff member at Brattleboro Memorial Hospital is an advocate for your care, safety and satisfaction. Contact any one of our staff members about concerns that you have and they will do their best to resolve the matter immediately. If your concerns cannot be resolved to your satisfaction or you have other feedback you would like to share, please contact:

BMH Director of Patient Experience
17 Belmont Avenue
Brattleboro, VT 05301
802-257-8315

The Director of Patient Experience will review your concerns and make every effort to resolve them at that time. If your concerns cannot be resolved in a timely manner, it may be considered a grievance. All grievances will receive a written response within two weeks unless it requires further investigation and follow up. The Director of Patient Experience will facilitate the investigation and follow up of grievances and keep you informed of any anticipated delays. If the grievance is not resolved to your satisfaction, you may submit an appeal within one week of the response. Appeals should be sent to:

Chief Medical Officer
17 Belmont Avenue
Brattleboro, Vermont

The Chief Medical Officer’s decision will be final and a written notice of the decision will be sent within two weeks.

 

In addition, you can always contact the following external agencies for assistance:
Vermont Department of Health Board of Medical Practice
PO Box 70
Burlington, VT 05402
1-800-745-7371

Department of Disabilities, Aging, and Independent Living
103 South Main Street
Waterbury, VT 05671
1-800-564-1612

Department of Health and Human Services
200 Independence Ave. SW
Washington, DC 20201
1-800-696-6775

Livanta
9090 Junction Drive, Suite 10
Annapolis Junction, MD 20701
1-866-815-5440