Patient Bill of Rights

As a patient, you have the right:

  • to have considerate and respectful care at all times and under all circumstances with recognition of your personal dignity
  • to have advance directives such as a Living Will or Durable Power of Attorney for Health Care and to have hospital and medical staff comply with these directives
  • to have an attending physician who is responsible for coordinating your care and to participate in the development and implementation of the plan of care
  • to have complete and current information regarding diagnosis, treatment and known prognosis
  • to receive information needed to give informed consent prior to the start of any procedure or treatment which includes risks and alternatives, except in emergencies
  • to refuse treatment to the extent permitted by law and to be informed of the medical consequences
  • to access information in your medical records within a reasonable time-frame and to have the information explained, except when contraindicated by law
  • to privacy concerning medical treatment and personal privacy
  • to have all communications and records pertaining to care treated as confidential
  • to know that the hospital will respond reasonably to requests for services such as a transfer to another room or facility
  • to know the identity and professional status of individuals providing service and to know which practitioner is primarily responsible for your care
  • to know the existence of any professional relations among caregivers as well as the relationship to any other healthcare or educational institutions involved in your care
  • to know if the hospital is going to engage in research affecting your care and treatment, and to refuse to participate in such research projects without its affecting hospital care
  • to expect reasonable continuity of care; to be informed of any continuing healthcare requirements following discharge
  • to be informed in writing of the availability of hospice services and the eligibility criteria for those services
  • to receive an itemized, detailed, and understandable explanation of charges regardless of the source of payment
  • to know what hospital rules and regulations apply to your conduct
  • to have a guardian, reciprocal beneficiary*, or immediate family member stay with you 24 hours a day, if possible, if you are a child or are terminally ill
  • to have an interpreter, if a language barrier or hearing impairment presents a continuing problem to understanding care and treatment being provided
  • to have a family member or representative and your own physician notified promptly of your admission
  • to receive care in a safe setting and to be free from abuse and harassment
  • to be free from restraints of any form that are not clinically necessary or which are used as a means of coercion, discipline, convenience, or retaliation by staff
  • to have pain assessment and management effectively
  • to know the nurse staffing available to provide care in the hospital units
  • to designate visitors and the right to withdraw consent for designated visitors at any time. This may be limited at times due to individual clinical determinations
  • to file a complaint or grievance verbally or in writing, or to speak to someone outside the hospital regarding your concerns

As a patient, you are responsible:

  • to ask the doctor or nurse what to expect regarding pain and pain management; to ask for relief when pain first begins; to tell your doctor or nurse if pain is not relieved; to tell your doctor or nurse any concerns you may have about taking pain medication.
  • to provide accurate and complete information related to your health and to report unexpected changes in your condition to your physician and nurse.
  • to ask questions if instructions are not clear
  • to follow the treatment plan recommended by your physician
  • to show consideration to other patients and staff that you expect for yourself, and to cooperate with hospital regulations which have been designed for the safety and well-being of all our patients
  • to assure that the financial obligations of your health care are fulfilled as promptly as possible, although your care at this hospital is not based on your ability to pay
  • to notify staff if any restraining orders are in effect from the court, or if there is any threat to you and/or staff
  • to provide the hospital with information concerning the quality of care you received during your stay