Quality Specialist
Jan Puchalski ­ (802) 257-8244

• The Quality Specialist can assist you with your concerns about rights, investigate complaints and help make advance directives (appointing somone - your agent -
  to make healthcare decisions when you are unable to make those
  decisions).
  
  
• The Quality Specialist serves as an intermediary between the patient, health care provider and the healthcare system.
  
  
• The Quality Specialist provides a specific channel through which patients and families can seek solutions to problems, concerns and unmet needs by acting on patients' behalf with administration or any department to improve care and service.