Visitor Information

Visiting Hours

Family and friends, in good, health, are welcome to visit between 11 Am and 8 PM to allow the patient’s health and personal care needs to be met.

We ask that all visitors follow a few rules for our patient’s safety, which includes not bringing latex balloons onto campus, and following our cell phone use and smoke-free campus policy while you’re visiting. Visitors are also asked to check with the Information Desk in the main lobby to obtain general information about a patient’s room location and for any other assistance you may need. Thank you.

Visiting Policies

  1. Age of visitors: Children under the age of twelve are permitted only if they are siblings, children, or grandchildren of patients. Children must have adult supervision (other than the patient) at all times.
  2. Visitors’ health: All visitors must be free of infection or communicable diseases. Friends and family with fever, flu-like symptoms, or other symptoms of infection should not visit.
  3. Number of visitors: It is usually best to limit visitors to two at a time, to respect the comfort of all our patients. We encourage families to discuss scheduling their visits, in order not to overwhelm the patient by visiting all at one time. While support from loved ones is important, we also ask that visitors respect the patient’s need for rest. Discuss any unusual visiting circumstances with the patient’s nurse, so that the health care team might accommodate any special arrangements based on the patient’s specific situation.
  4. Code H: At BMH we recognize that it is important to include family members as a vital part of our care for our patients. Because you know your loved one so well, you may be able to recognize changes in their well-being that may not be obvious to others. It is important that you are able to express your concerns about your family member to the healthcare team. We feel so strongly about the importance of your input that we have designated Code H. If at any time you feel that your family member has had a serious change in condition, speak to your nurse. If you feel there is a need for additional assistance, we encourage you to activate the Code H system by calling extension 111.
  5. No smoking: Visitors are not permitted to smoke while on hospital property.
  6. Parking: All parking at BMH is free. A map is provided to show where patients, their families, and visitors may park. Please note that there are handicap parking spaces provided in various areas on the hospital grounds for your convenience.
  7. Restricted cell phone use: Brattleboro Memorial Hospital allows the general use of cell phones throughout the hospital as long as they do not interfere with patient care, patient confidentiality, or patient comfort. Patient care is our first concern, so please do not get in the way of staff workflow or activities, including avoiding interfering when a nurse or other member of the healthcare staff is in the room to provide care. Please also remember patient confidentiality when using a cell phone and please do not use a photo phone in the hospital.
  8. No latex balloons: Latex balloons are not permitted in the hospital. Mylar balloons are appreciated.
  9. Wireless: BMH offers wireless connections (WiFi) to people wishing to use laptops while visiting the hospital. WiFi is currently available in both main lobbies of the hospital. By using our wireless connection, you agree to the following terms of use:
  • You are accessing the Internet at your own risk. We do not provide technical support. We recommend that subscribers use personal antivirus, firewall and virtual private network (VPN) software on their devices if security is a concern on the public open network. We are not responsible for any hardware or software issues that may arise before, during or after use of the wireless network.
  • We use content filtering tools to help users avoid inadvertently accessing web sites containing content that is inconsistent with our purpose for providing Internet access.
  • Using this connection to either view or send offensive or otherwise inappropriate messages and/or images is prohibited.
  • This service is separate from any network used to transmit patient data. Brattleboro Memorial Hospital does not collect personally identifiable information from your use of the wireless network, but does record device address, time and date of connection for usage reporting.

Visiting Accommodations

  1. Cafeteria: Visitors are welcome in the hospital cafeteria. The cafeteria is open from 6:30 AM to 6:00 PM for snacks and beverages. Breakfast is served Monday through Friday from 6:30 to 9:15AM. Lunch is served weekdays from 11:15 AM to 1:15 PM. Dinner is served weekdays from 4:30 to 6:00 PM (Please see vending machines below.)
  2. Newspapers: Daily newspapers are on sale in vending machines just outside the Richards Building lobby.
  3. Quiet Room: The hospital provides a warm, quiet Meditation Room where families may gather for privacy or to talk with clergy, doctor, nurse, or social worker. The Meditation Room is located on the first floor of the main hospital next to the Tyler Conference Room. There is also a waiting room just outside the Special Care Unit on third floor of main hospital which can be used as a “Quiet Room” for families to gather.
  4. Rooming In: With the approval of the doctor, Brattleboro Memorial Hospital allows parents and other family members to stay overnight for your comfort and reassurance. If you want someone to room in, or you are a parent who wants to room in, speak with the nurse or doctor. Rooming in is not permitted in the Special Care Unit.
  5. Telephones: There are public pay phones down the hallway past the Tyler Conference Room on the first floor, and in the Medical Office Building entry way. Phones are also available for visitors to use (for local calls only) in the following unit waiting rooms: Emergency Department, 2nd and 3rd Floor Med/Surg Units, and the Special Care Unit waiting room. There is also a phone in the hallway near the elevators on the 2nd floor. For your convenience, you may also use your own cell phone in any of these waiting rooms, in addition to in other common areas throughout the hospital such as the MapleView Café and reception area in the Richards Building.
  6. Vending Machines: Vending machines for soft drinks and for snack items, including sandwiches and yogurt, are located outside the cafeteria in the basement level. Ask any hospital employee for specific directions.