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Visitor Information

We understand the value of family and friends during the healing process.

Family and friends, in good, health, are welcome to visit during visiting hours or as arranged to accommodate patient and family needs. We ask that all visitors follow a few rules for our patient’s safety, which includes not bringing latex balloons onto campus, and following our cell phone use and smoke-free campus policy while you’re visiting. Visitors are also asked to check with the Information Desk in the main lobby to obtain general information about a patient’s room location and for any other assistance you may need. Thank you.

Visiting Brattleboro Memorial Hospital

Brattleboro Memorial Hospital allows the general use of cell phones throughout the hospital as long as they do not interfere with patient care, patient confidentiality, or patient comfort. Patient care is our first concern, so please do not get in the way of staff workflow or activities, including avoiding interfering when a nurse or other member of the healthcare staff is in the room to provide care. Please also remember patient confidentiality when using a cell phone and please do not use a photo phone in the hospital.
At BMH we recognize that it is important to include family members as a vital part of our care for our patients. Because you know your loved one so well, you may be able to recognize changes in their well-being that may not be obvious to others. It is important that you are able to express your concerns about your family member to the healthcare team. We feel so strongly about the importance of your input that we have designated Code H. If at any time you feel that your family member has had a serious change in condition, speak to your nurse. If you feel there is a need for additional assistance, we encourage you to activate the Code H system by calling extension 111.

All parking at BMH is free.

A map (click here) is provided to show where patients, their families, and visitors may park. Please note that there are handicap parking spaces provided in various areas on the hospital grounds for your convenience.

BMH has recently established specific visiting hours in order to provide better patient care. The hospital has always endeavored to accommodate visitors during a time when a family member is experiencing acute illness, surgery, recovery or terminal illness. However, due to staff concerns, and for the safety and comfort of the patient, visiting hours at BMH are now somewhat more regulated.

  • Visiting hours are between 11 AM and 8 PM
  • Visitors should not be entering the building after 8 PM unless it has been approved by the Nurse Supervisor on duty.
  • Health Care Personnel are still responsible for maintaining control in their work area. This is important for the safety and well being of our patients and our staff. If visitors are not following the regulations, or are displaying unacceptable, disruptive behavior, they should be requested to leave. Call security if assistance is needed.
  • Visitors who are not feeling well or have a fever should be asked to leave the hospital. If they are coughing they should be asked to wear a mask.
  • Visitors under the age of 12 must be accompanied by an adult who can watch them at all times.

Auxiliary Gift Shop

The Auxiliary operates the Attractions Gift Shop in which you may buy a variety of homecrafted and other fine gift items, toiletries, greeting cards, paperback books, and candy. The Attraction Gift Shop is currently open Monday through Friday from 8:00 AM to 4:00 PM

Cafeteria

Visitors are welcome in the hospital cafeteria. The cafeteria is open from 6:30 AM to 6:00 PM for snacks and beverages. Breakfast is served Monday through Friday from 6:30 to 9:15AM. Lunch is served weekdays from 11:15 AM to 1:15 PM. Dinner is served weekdays from 4:30 to 6:00 PM (Please see vending machines below.)

Coffee Shop

Coffee Shop is on the first floor of the main hospital, immediately off the front lobby and Attractions Gift Shop. Managed by the hospital’s Nutrition Services Department, the BMH Coffee Shop is where visitors may buy light soups, sandwiches, salads, and desserts from 8:00 AM to 2:30 PM, Monday through Friday.

Newspapers

A variety of daily newspapers is on sale in vending machines just outside the hospital lobby.

Quiet Room

The hospital provides a warm, quiet Meditation Room where families may gather for privacy or to talk with clergy, doctor, nurse, or social worker. The Meditation Room is located on the first floor of the main hospital next to the Tyler Conference Room. There is also a waiting room just outside the Special Care Unit on third floor of main hospital which can be used as a “Quiet Room” for families to gather.

Rooming In

With the approval of the doctor, Brattleboro Memorial Hospital allows parents and other family members to stay overnight for your comfort and reassurance. If you want someone to room in, or you are a parent who wants to room in, speak with the nurse or doctor. Rooming in is not permitted in the Special Care Unit.

Telephones

There are public pay phones down the hallway past the Tyler Conference Room on the first floor, and in the Medical Office Building entry way. Phones are also available for visitors to use (for local calls only) in the following unit waiting rooms: Emergency Department, 2nd and 3rd Floor Med/Surg Units, and the Special Care Unit waiting room. There is also a phone in the hallway near the elevators on the 2nd floor. For your convenience, you may also use your own cell phone in any of these waiting rooms, in addition to in other common areas throughout the hospital such as the MapleView Café and reception area in the new Richards Building.

Vending Machines

Vending machines for soft drinks and for snack items, including sandwiches and yogurt, are located outside the cafeteria in the basement level. Ask any hospital employee for specific directions.

BMH offers wireless connections (WiFi) to people wishing to use laptops while visiting the hospital. WiFi is currently available in both main lobbies of the hospital.

By using our wireless connection, you agree to the following terms of use:

  • You are accessing the Internet at your own risk. We do not provide technical support. We recommend that subscribers use personal antivirus, firewall and virtual private network (VPN) software on their devices if security is a concern on the public open network. We are not responsible for any hardware or software issues that may arise before, during or after use of the wireless network.
  • We use content filtering tools to help users avoid inadvertently accessing web sites containing content that is inconsistent with our purpose for providing Internet access.
  • Using this connection to either view or send offensive or otherwise inappropriate messages and/or images is prohibited.

This service is separate from any network used to transmit patient data. Brattleboro Memorial Hospital does not collect personally identifiable information from your use of the wireless network, but does record device address, time and date of connection for usage reporting.