Visitor Information

Visiting Policies

BMH recognizes the importance of visitors when a family member is having a baby, experiencing acute illness, surgery, recovery or terminal illness. To provide the comfort, rest and care our patient’s need we have established the following guidelines for visiting.

  • We ask that guests visit between 11AM – 8PM.
  • All visitors must be free of infection or communicable diseases. Friends and family with fever, flu-like symptoms, or other symptoms of infection should not visit.
  • It is usually best to limit visitors to two at a time to respect the comfort of all our patients. In the Birthing Center, you may have up to four people of your choice in the room until your baby is born. Those who aren’t able to be in the room are asked to go to one of our waiting rooms.
  • There is no waiting allowed in the hallway due to our safety policies.
  • Dads/partners or a designated support person may stay overnight in the Birthing Center. Additionally, overnight guests are permitted if the patient is a child under the age of 18 or on comfort care/hospice.
  • Children under the age of twelve are permitted only if they are siblings, children, or grandchildren of patients and must have adult supervision at all times.
  • If visitors are not following the regulations or are displaying unacceptable, disruptive behavior, health care personnel can request they leave. Security may be called for assistance if needed.

Code H: At BMH we recognize patients and their families as a vital part of the care team. You and your loved ones may be able to recognize changes in your well-being that may not be obvious to others. BMH is proud to offer hospitalized patients and their families Code H to ensure a safe environment for patient care. If at any time you or your loved ones feel there has been a serious change in your condition, please notify a member of your care team immediately. If you feel there is a need for additional assistance, we encourage you to activate the Code H system by calling extension 111.

Tobacco-Free: BMH is committed to providing a healthy, safe, and clean environment for our community.   The use of all tobacco products, including e-cigarettes is strictly prohibited on all BMH properties.  Adherence to the policy is the responsibility of all staff, volunteers, patients and visitors.

Cell phone use: Brattleboro Memorial Hospital allows the general use of cell phones throughout the hospital as long as they do not interfere with patient care, patient confidentiality, or patient comfort. Patient care is our first concern, so please do not get in the way of staff workflow or activities, including avoiding interfering when a nurse or other member of the healthcare staff is in the room to provide care. Please also remember patient confidentiality when using a cell phone and please do not use a photo phone in the hospital.

No latex balloons: Latex balloons are not permitted in the hospital. Mylar balloons are appreciated.

Wireless: BMH offers wireless connections (WiFi) to people wishing to use laptops while visiting the hospital. WiFi is currently available in both main lobbies of the hospital. By using our wireless connection, you agree to the following terms of use:

  • You are accessing the Internet at your own risk. We do not provide technical support. We recommend that subscribers use personal antivirus, firewall and virtual private network (VPN) software on their devices if security is a concern on the public open network. We are not responsible for any hardware or software issues that may arise before, during or after use of the wireless network.
  • We use content filtering tools to help users avoid inadvertently accessing web sites containing content that is inconsistent with our purpose for providing Internet access.
  • Using this connection to either view or send offensive or otherwise inappropriate messages and/or images is prohibited.
  • This service is separate from any network used to transmit patient data. Brattleboro Memorial Hospital does not collect personally identifiable information from your use of the wireless network, but does record device address, time and date of connection for usage reporting.

For Visitors’ Convenience

  • Maple View Café: Visitors are welcome in the hospital cafeteria. Maple View Café is open to the public for breakfast, daily from 6:30 – 9:15 AM. Lunch is served from 11:15 AM to 1:30 PM.
    • Vending machines are accessible all the time, including weekends, just outside the Maple View Café (basement level).
    • The machines feature soft drinks and snack items including nuts, yogurt, and soups.
  • Lobby Café is located in the main hospital lobby, it not only serves meals to staff, patients, and their visitors, but is open to the public.
    • Lobby Cafe hours are 7:45 AM – 6:30 PM, (Monday-Friday) Dinner specials from 4:30 PM -6:30 PM.
  • Newspapers: Daily newspapers are on sale in vending machines just outside the Richards Building lobby.
  • Quiet Room: The hospital provides a warm, quiet room where families may gather for privacy or to talk with a doctor, nurse, social worker or clergy. The Quiet Room is located on the 1st floor of the main hospital next to the Tyler Conference Room.