Compliments and Complaints

Your feedback is important to us!

Every staff member at Brattleboro Memorial Hospital is an advocate for your care, safety and satisfaction. Contact any one of our staff members about concerns that you have and they will do their best to resolve the matter immediately. If your concerns cannot be resolved to your satisfaction or you have other feedback you would like to share, please contact:

BMH Patient Experience Manager
17 Belmont Avenue
Brattleboro, VT 05301
802-257-8315

The Patient Experience Manager will review your concerns and make every effort to resolve them at that time. If your concerns cannot be resolved in a timely manner, it may be considered a grievance. All grievances will receive a written response within seven (7) days. The Patient Experience Manager will facilitate the investigation and follow up of grievances and keep you informed of any anticipated delays. If the Patient Experience Manager anticipates that it may take more than 7 days to resolve the grievance, you will receive an additional written response when the investigation is complete.  If the grievance is not resolved to your satisfaction, you may submit a timely appeal to:

Chief Medical Officer
17 Belmont Avenue
Brattleboro, Vermont

The Chief Medical Officer’s decision will be final and a written notice of the decision will be sent in a timely manner.  In addition, you can always contact the following external agencies for assistance:

Vermont Department of Health, Board of Medical Practice
PO Box 70
108 Cherry Street
Burlington, VT 05402
1-802-657-4220
1-802-657-4227 fax

Department of Disabilities, Aging, and Independent Living
Division of Licensing and Protection
HC 2 South, 280 State Street
Waterbury, VT 05671
aps@vermont.gov
1-802-241-0480
Licensing and Protection Telephone: 802-241-0480 / 800-564-1612
1-802-241-0342 fax

Department of Health and Human Services
200 Independence Ave. SW
Washington, DC 20201
1-877-696-6775

KEPRO
5700 Lombardo Center Dr., Suite 100
Seven Hills, OH 44131
1-888-319-8452
TTY: 1-855-843-4776

Health Care Advocate (HCA Hotline)
https://vtlawhelp.org/health
1-800-917-7787