Visitor Information

Visitor Information

Updated BMH Visitor Policy Effective April 18, 2022

The following general guidelines apply to all BMH visitors.  Additional guidance* may be in place depending on the patient’s condition, room assignment, or departmental destination at BMH.

  • Recommended visiting hours are 10:00 am to 8:00 pm.
  • Patients may designate as few or as many visitors as they desire.
  • The clinical nurse administrator will coordinate visits after 8:00 pm
  • Visitors under the age of 12 must be healthy and accompanied by an adult while in BMH facility.
  • A family member or designated person may stay overnight in the patient’s room at the discretion of the clinical nurse administrator.
  • Visitors who exhibit signs of a viral or other transmissible illness will be asked to leave the hospital.

Visitors are required to wear a BMH-approved mask at all times while at BMH. If you do not have an approved procedure mask one will be given to you upon arrival. Cloth masks are not acceptable.

*Space is restricted in some departments and visitors might be limited to allow for social distancing. Call the department prior to arrival if you have concerns.

Cloth masks will no longer be accepted for anyone on campus, including patients.  Staff will ask visitors who do not follow regulations, or who display unacceptable or disruptive behavior, to leave. If necessary, we will call Security for additional help.

The following BMH entrances are open as indicated:

  • Emergency Room Entrance: Open 24/7
  • Hospital Main Entrance: Monday – Friday 6:30am – 6:00pm
  • Richards Building Entrance: Monday – Friday 6:30am – 6:00pm, Saturday 8:00am – 12:00pm
  • The Gannett Building (21 Belmont Avenue): 8:00am – 5:00pm
  • The Medical Office Building remains closed.  Please enter through the Richards Building. [/box]

Code H:

We recognize that patients and their families are vital members of the care team. You and your loved ones may be able to recognize changes in a patient’s well-being that may not be obvious to others. That’s why BMH proudly offers Code H to ensure a safe environment for hospitalized patients. If at any time you sense a serious change in your loved one’s condition, notify a member of the care team immediately. If you feel you need additional assistance, simply activate the Code H system by calling extension 111.

Tobacco-Free Buildings and Grounds:

BMH provides a healthy, safe, and clean environment for our community. That’s why we strictly prohibit the use of all tobacco products, including e-cigarettes, on all BMH properties.  We require all staff, volunteers, patients, and visitors to take responsibility for enforcing this policy.

Cell Phone Use:

Brattleboro Memorial Hospital allows the general use of cell phones throughout the hospital provided they do not interfere with patient care, patient confidentiality, or patient comfort. Patient care is our first concern. Please do not get in the way of staff workflow or activities. Also, do not interfere when a member of the healthcare staff is in the room to provide care. And please remember patient confidentiality when using a cell phone. Last, do not take photos in the hospital.

Latex balloons:

We do not permit latex balloons in the hospital. But, we love Mylar balloons!

Wireless Devices:

BMH offers wireless connections (WiFi) to people who want to use laptops while visiting. WiFi is currently available in both our main lobbies. Use of our wireless connection means you agree to the following terms of use:

  • You access the internet at your own risk. We do not provide technical support. We recommend that subscribers use personal antivirus, firewall, and virtual private network (VPN) software on their devices if security is a concern on the public open network. BMH is not responsible for any hardware or software issues that may arise before, during, or after use of our wireless network.
  • Our content filtering tools ensure users do not mistakenly land on web sites containing material inconsistent with our purpose for providing internet access.
  • BMH’s wireless connection may not be used to either view or send offensive or otherwise inappropriate messages and/or images.
  • This service is separate from any network used to transmit patient data. Brattleboro Memorial Hospital does not collect personally identifiable information from your use of the wireless network. However, we do record device address, time, and date of connection for usage reporting.

For Our Visitors’ Convenience:

  • Maple View Café: To protect your health and safety during the COVID-19 pandemic, the hospital cafeteria is temporarily closed to the public.
    • Under normal circumstances we welcome visitors and guests to our cafeteria, known as Maple View Café. It is located on the hospital’s basement level and is open to the public daily for breakfast from 6:30 am – 9:15 am. Lunch is served from 11:15 am to 1:30 pm.
    • Vending machines are accessible seven-days-a-week, and are located just outside the Maple View Café.
    • Machines feature soft drinks and snack items including nuts, yogurt, and soups.
  • Lobby Café is located in the main hospital lobby. To protect your health and safety during the COVID-19 pandemic, the Lobby Cafe is temporarily closed. Under normal circumstances the Lobby Cafe offers meals, snacks, salads and more to staff, patients, visitors, and the public. Lobby Café hours are 7:45 am – 6:30 pm (Monday thru Friday). Dinner specials are served between 4:30 pm and 6:30 pm.
  • Newspapers: Daily newspapers are on sale in vending machines located just outside the Richards Building lobby.