Hospital Report Card – Strategic Planning

BMH Community Report: Strategic Planning, Decision-making and Identification of Health Care Needs.


  • Center for Wound Healing (Open June 2013)
  • Cardiology Center (Open April 2013)
  • New ED (Phase 1 completed July 2013)
  • Collaboration with DHMC
    • Emergency Medicine (Cheshire Medical Center/DH-K)
    • OneCare
    • Cardiology
    • Cancer Care
  • Quality and Patient Safety
    • New Chief Medical Officer
    • Culture of Safety
    • Psychiatric/SA Patient Coordination with HCRS, Retreat, Sheriff
  • Brattleboro Physician Services
    •  Deployed EMR
    •  Primary Care
    •  Orthopedics
  • Blueprint for Health
    • Patient Centered Medical Home /NCQA Certification (2 Practices)
    • Expansion of Community Health Team
  • New Model for Patient Care Delivery
    • Transition of Inpatient Unit to Post surgical M-F Unit
  • Collaboration with Grace Cottage
    • Helms and Co. Engagement
  • CHNA Collaboration with Grace and Retreat


  • BMH & Grace Cottage Hospital
    • Improve community awareness of health & wellness programs available
    • Diabetes awareness, education, & management
    • Improve mental health awareness & protocols, particularly suicide prevention
  • BMH
    • Improve health indicators for obesity
    • Support the expansion of health services for seniors
    • Support the expansion of affordable dental care
    • Improve awareness & prevention of Lyme Disease
  •  Grace Cottage Hospital
    • Address transportation needs

Other Opportunities for public participation with BMH include:

  1. Serving as Corporators –150 community members who comprise the Corporators are invited to the annual meeting of BMH and our parent corporation. Corporators also serve on various Hospital committees including the Planning Committee which oversees the creation and implementation of the strategic plan.
  2. Board membership and Board responsibility to represent community interests in decision making. The BMH Board is comprised of 11 voting members, 9 of whom are community residents with no other affiliation to the Hospital.
  3. Active involvement of 135 volunteers who assist with many aspects of hospital work and who provide ongoing feedback to hospital managers.
  4. BMH actively relies on patient satisfaction surveys which gather extensive feedback on hospital services from inpatients, Emergency Department patients, Rehabilitation Services patients and all other hospital outpatients (radiology, laboratory, oncology, cardio respiratory etc.). We use the scores and patient comments to improve our services.

For more information about public participation events, you may contact Ellen Smith, Executive Director of Development & Community Relations at 802- 257-8485 or; BMH Director of Community Education Wendy Cornwell at 802-257-8325 or; or you may access our main hospital website at and click on Current Events.

Initiatives BMH is undertaking to meet hospital service area needs include:

  • Physician recruiting
  • Expanding/Improving Emergency Services
  • BMH is continuing to work to improve access to mammography screening. According to the Health Status of Vermonters, 2008, breast cancer screening of women 40+ years (mammogram in the last 2 years) is statistically worse in Windham County than Vermont (68% vs. 77%).
  • BMH is actively engaged in the Blue Print for Health Patient Centered Medical Home program.