Compliments & Complaints

Your Feedback Matters!

We’re here for your care, safety, and satisfaction

Every staff member at Brattleboro Memorial Hospital is an advocate for your care, safety and satisfaction. Contact any one of our staff members about concerns that you have and they will do their best to resolve the matter immediately.

If your concerns cannot be resolved to your satisfaction or you have other feedback you would like to share, please contact:

BMH Director of Patient Experience
17 Belmont Avenue
Brattleboro, VT 05301

Patient Complaint Resolution Process

The Director of Patient Experience will review your concerns and make every effort to resolve them at that time. If your concern cannot be resolved in a timely manner, it may be considered a grievance. Our goal is to provide a written response to grievances within seven (7) days. Some investigations can take longer, depending on the nature of the grievance. The Director of Patient Experience will facilitate the investigation of the grievance and keep you informed of any delays. If the grievance is not resolved to your satisfaction, you may submit a timely appeal to:

Chief Medical Officer
17 Belmont Avenue
Brattleboro, VT o5301

The Chief Medical Officer’s decision will be final and a written notice of the decision will be sent in a timely manner. In addition, you can always contact the following external agencies for assistance:


Vermont Department of Health
Board of Medical Practice
PO Box 70; 108 Cherry Street
Burlington, VT 05402
fax 802-657-4227
VT Division of Licensing and Protection
HC 2 South; 280 State Street
Waterbury, VT 05671
Email (preferred method):
Phone: 802-241-0334
Complaints: 888-700-5330
U.S. Department of Health and Human Services
200 Independence Ave. SW
Washington, DC 20201
HHS Hotline: 877-696-6775
(Assistance for Medicare beneficiaries)
5201 West Kennedy Blvd., Suite 900
Tampa, FL 33609
Phone: 888-319-8452
TTY: 85711
Health Care Advocate
Vermont Legal Aid
HCA Hotline: 800-917-7787