Your Feedback Matters!

We’re here for your care, safety, and satisfaction

To file a complaint:

Every staff member at BMH is committed to being an advocate for your care, safety, and experience. If you have a concern about your care or service, please speak with any member of our staff. We will do our best to address and resolve your concern promptly. If your concern cannot be resolved to your satisfaction, please contact:

BMH Director of Patient Experience
17 Belmont Avenue
Brattleboro, VT 05301
802-257-8315
feedback@bmhvt.org

The Director of Patient Experience will review your concerns and make every effort to address them promptly. If your concern cannot be resolved in a timely manner, it may be considered a formal grievance. Our goal is to provide a response to grievances within ten (10) business days. Depending on the nature of the grievance, additional time may sometimes be needed. If there is a delay, the Director of Patient Experience will provide an update on the status of your grievance. If your grievance is not resolved to your satisfaction, you may submit an appeal to:

BMH Chief Medical Officer
17 Belmont Avenue
Brattleboro, VT 05301